Shutterstock is sending me a link to reset my password. Why does it happen and how to solve that?

Why does it happen?

Shutterstock has additionally complicated the authentication process - from now on every time your IP address changes or if they find your device/location unusual - they’re sending you a password reset link and force you to reset your password before you can log in. They have clearly not considered the convenience for their users when they were developing that feature, because instead of implementing an optional two-factor authentication which is the industry standard now they’ve introduced a forced and inconvenient procedure that looks like an insult. Unfortunately, we cannot do anything about it so we had to develop a workaround for this new “feature”.

We would also like to ask you to complain about the situation on the Shutterstock forum here: https://forums.submit.shutterstock.com/topic/100082-password-reset-required-multiple-times-today/ But better not mention StockSubmitter/M+ as it would give them an easy excuse: “just upload manually”.

How to solve that?

The authentication process looks like that:

  1. M+ attempts to log into Shutterstock on your behalf.
  2. Shutterstock considers the login conditions unusual and demands a password reset.
  3. M+ obeys and Shutterstock sends a password reset link to your e-mail; M+ displays a window asking for the link to you.
  4. Here you need to copy the link from the e-mail and paste into that window (Shutterstock will send you two messages, you need the latest one where the link is long and ends with random digits and letters) then click “Done”. Please do NOT follow the link yourself or it will become invalid.
  5. M+ passes the procedure, changes your password by adding an underscore to its end (Shutterstock doesn’t accept old password as the new one), then M+ logs in and changes the password back to your original one.

After completing the process you will have the same password you had before and M+ will be authenticated.

It doesn’t work: answers to the frequent questions

Shutterstock has sent me a link but M+ doesn’t ask for it. How to proceed? Most likely, the request has timed out and M+ has considered the attempt unsuccessful. It will wait for a several hours and then try again. If you don’t want to keep checking the M+ website for the next request, please deactivate Shutterstock in M+ for 10 hours or more. After that, at a convenient time fill in the credentials again then follow the instructions above.

I don’t receive any links by e-mail. Where to get it? Please check the Spam folder in your e-mail inbox. If there’s no link either - please contact the Shutterstock support and tell them that the website requires you to reset your password then you log in but the link doesn’t arrive. It would be better to not mention M+/StockSubmitter so that they cannot just tell you to log in manually instead.

I’m using both Microstock+ and StockSubmitter. What should I do in this case? If you’ve enabled the “Solve captcha on server” option (settings, Features tab) it will use M+ to authenticate so you can follow the instructions for M+. If it’s disabled - we would recommend to close StockSubmitter and don’t open it until you complete the process in M+. Alternatively, you can enable the option and follow the instructions for M+.

I’ve pasted the link into M+ and it’s stuck on “verifying” status now. How to proceed? If it won’t get completed within 30 minutes - M+ will try again in a several hours. If you don’t want to keep checking the M+ website for the next request, please deactivate Shutterstock in M+ for 10 hours or more. After that, at a convenient time fill in the credentials again then follow the instructions above.

Was this article helpful? Votes: 0
Article details:
Published date: 17/05/2020 12:45PM
Last updated: 18/05/2020 1:05PM (Netherspite)
Share article: 
Author: Netherspite
Permalink: https://support.microstock.plus/kb/shutterstock-is-sending-me-a-link-to-reset-my-password-why-does-it-happen-and-how-to-solve-that
microstock | shutterstock | microstock plus | authentication | connecting | error | password reset |